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2. 
4. 1. What was the primary reason for your last visit to the Permit Center? (check all that apply)

   1. Building Permit
   2. Trade Permit (Electric, Plumbing, Mechanical)
   3. Dog License
   4. Professional Business License
   5. Professional Trade License
   6. Residential or Commercial Plan Review
   7. Property, Permit, or Document Inquiry
8. 2. Please rate how satisfied you were with the way staff assisted you.
10. Greeting/Reception Area

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement*
11. Friendliness / Courteous

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement*
12. Professionalism

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement*
14. General Knowledge

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement*
15. Efficiency / Wait Time

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement*
16. Follow-up (if required)

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement*
18. *Please explain if you selected Needs Improvement (1500 Character Max)
22. 3. Have you visited the Harford County E-Permit Center available on the County website? If so, what features did you use?

    1. Research permits by property address
    2. Check status of a permit
    3. Schedule a building, electrical, plumbing, or mechanical inspection
    4. Check status of a Certificate of Occupancy
26. 4. How would you rate your overall satisfaction of the Harford County Permit Center?
28. Staff

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement
29. Services

    1. Exceeded Expectation
    2. Satisfactory
    3. Needs Improvement
33. Please use this space for any additional information you would like to provide (1500 Character Max)
37. Your feedback is anonymous unless you complete the fields below. If you would like to have a departmental representative contact you in response to your feedback, please enter your contact information below.
39. First Name
41. Last Name
43. Email
45. Phone Number
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47. 1. Receive an email copy of this form.
48. Email address

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49. Submit

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