Frequently Asked Questions

Starting Monday, May 6, 2024, current users will have to re-register once to create a user account. Click here for re-registration instructions. If you are still having trouble logging into your account, call the Harford County Permit Center at 410-638-3122

Make sure you are logged in to the ePermit Center. In the upper right-hand corner, it will say Good Morning or Afternoon, (name). 

If you are logged in, and still do not have access, the account user’s contact is not listed on the record. Call the Harford County Permit Center at 410-638-3122

Hold down the confirm button and select copy link.  Paste the link in a new web browser.  Continue following the registration steps.

If the user can see the invoice but cannot pay it, the user is not on the invoice as a billable contact. Please call the Harford County Permit Center at 410-638-3122 or if you have the invoice number, select "Pay Invoices" on the black menu bar, search the invoice number, and follow the payment steps.  

The new user account confirmation email is sent to the email address you registered with. The system will send a one-time, six-digit verification code to the provided email address. The email will originate from the Community Access Identity (noreply@identity.tylerportico.com). If you don't receive the email check your junk email folder or if needed, please whitelist the sender. Enter the authentication code and select Verify button.

Please call the Harford County Permit Center at 410-638-3122 to update your contact information on your ePermit Center Account.

After you set up an account with an email address, we cannot change the email address. You will have to create a new account.

If the email is not in your inbox, check your spam or junk folders. The email is sent from Community Access Identity (noreply@identity.tylerportico.com)

Did you re-register? Starting Monday, May 6, 2024, current users will have to re-register once to create a user account. Click here for re-registration instructions.

If you re-registered and you are still not receiving the email, you will need to whitelist Community Access Identity noreply@identity.tylerportico.com.

A whitelist is a list of approved or safe email addresses to help a spam filter determine whether it should allow delivery.

Click below to learn ho to whitelist an email address or domain
https://blog.hubspot.com/marketing/email-whitelist

Under “My Permits” or "My Plans", go to the IN drop down field, select the drop-down arrow and Specified Range. Select the specified range start and end date, select the magnify glass to re-filter the list of permits.

Log in to the ePermit Center. In the upper right hand corner, select your username and "Saved Work" from the drop down menu.  Select "My Drafts" and then the blue resume button to continue where you left off.

The status of a permit can be found be selecting "Search" on the black menu bar and entering the record number in the search bar. The search results will show the permit status. Or the user can log into their account, select "My Work" on the black menu bar, select the record category, search or select the blue record number. Once the record opens, the record status will be listed in the light blue box. 

If the address is not found, enter only the street number and the street name without the street type, unit number, or pre- post directional. ex. 220 Main instead of 220 South Main Street. If your address is still not found, skip the location step, and include the address in the description box. 

Log in to the ePermit Center.

In the upper right-hand corner, select your username and select "Saved Work" from the drop-down menu. Select "My Drafts" and then the blue resume button to continue where you left off. 

Applications can be found on the right-hand side of the webpage here: Licensing/Registrations | Harford County, MD (harfordcountymd.gov) Trade Renewal Applications can also be found on the ePermit Center on the black menu bar under “Documents,” under Renewal Forms. 

You may renew your registration/license online using the ePermit Center by clicking the link here:  https://epermitcenter.harfordcountymd.gov/energov_prod/selfservice#/home    

If you have not already done so, you will need to create an online user account through the ePermit Center to be able to renew online. You can do that by clicking on the same link provided above. 

• Registration application    
• Certificate of Insurance that lists the correct Board as the certificate holder 
• Copy of your Maryland State issued Master License 
• Copy of your Driver’s License 

If you are renewing your Limited Electrical License, in addition to the documentation above, you are also required to submit a certificate for five hours of continued education. Online classes are accepted for the five hours of continued education.  

New applications need to be submitted directly to the Department of Inspections, Licenses, and Permits at 220 S. Main St., Bel Air, MD 21014They may be mailed, overnighted, or dropped off to the office for processing. Once the application has been processed and payment received, the registration/license will be mailed via regular mail.

You will need to add the correct Harford County Board (Electrical, Mechanical, Plumbing) with the address of 220 S. Main St., Bel Air, MD 21014. 

Log in to your ePermit center account, select "My Work", select "My Permits", select the blue permit number, select the "Inspections" tab. Under Request Inspections, check the "Action" box for the inspection type needed. Select the blue "Request Inspection" button. Select the requested date, add comments, or gate codes and select submit. 

Follow the instructions above and in the comments type, picture inspection with photos attached. Within the record, select the "Attachments" tab, drag, and drop your pictures over the blue add attachment box and select submit.  

If the inspection date is grayed out, the inspection max has been met for that day. Select another date or call the Harford County Permit Center at 410-638-3122

Inspections are conducted Monday-Friday 8 am to 3:30 pm.

On the ePermit Center, select "Today's Inspections" on the black menu bar. Search for your permit record number. The inspector's name and phone number will be listed. Two-hour time frames may be provided by the inspector on the MORNING of the inspection between 7:00 - 7:30 am.

A green check will appear on the screen after you request an inspection. Once the inspection has been scheduled by department staff, you will receive confirmation email. 

To cancel a requested inspection that has NOT been scheduled, select "My Work", select "My Permits", select the permit number. Once the permit record is open, select the "Inspections" tab and select the blue "Cancel Inspection" button on the right. A cancel inspection pop up box will appear and select yes or no. A confirmation pop up box will confirm your inspection has been canceled.

Once a requested inspection has been scheduled, a customer cannot cancel or change the requested inspection date in the ePermit Center. Please call the Harford County Permit Center at 410-638-3122. 
 

Log into the ePermit Center. Select "My Work" on the black menu bar, select "My Permits", select the record number. Select the “Inspection” tab, select the inspection number to view the inspection case. Once the inspection is open, the inspection status will be in the light blue box and the inspector's comments will be under the "Checklist" tab.  

The printer icon on the Record Details page does not work. Once in the desired record, select the "Attachments" tab, click on the blue pdf file name to open the pdf and print the document

Log into the ePermit Center, select "My Work" on the black menu bar, select "My Permits" or "My Plans", select the blue record number. Within the record, select the "Attachments" tab, drag, and drop your new attachment over the blue add attachment box and select submit.  

Log into the ePermit Center, select "My Work" on the black menu bar, select "My Permits", select the blue record number. Within the record, select the "Attachments" tab, drag, and drop your pictures over the blue add attachment box and select submit.   

Hold down the confirm button and select copy link.  Paste the link in a new web browser.  Continue following the registration steps.