Frequently Asked Questions

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On Site Senior Center FAQs

What activities are offered at the senior centers?

The Senior Center Division provides a wide variety of activities, classes, and programs Monday through Friday from 8:30 a.m. to 3:30 p.m. Lunch is served daily or several times a week depending on the location and low-cost transportation is available through Harford Transit. We also offer some stand-alone classes and activities at several satellite locations.

Are there free group activities?
Yes. Depending on what each Senior Center offers, free group activities can include things such as volleyball, chair volleyball, basketball, table tennis and pickle ball. Nutrition education classes, musical entertainment and Bingo are some of the non-sport related activities that vary from center to center.
Members also have access to fitness rooms in centers that apply, free of charge with their center membership. There are also many seniors who congregate to play cards, board games, put together a puzzle, or participate in movie day.

At what age can I join the Senior Activity Center?
You must be 55 years of age or older to attend Harford County Senior Activity Centers. Some activities must be limited to members 60 years or older, due to funding agency regulations. A suggested donation may be required for some programs for members under the age of 60. An example would be our Congregate Meal lunch program.

Is there a membership fee?
No—membership is FREE. There are many no-cost activities and programs offered in the centers. There are some nominal costs associated with structured classes. These costs are noted in our printed and class catalog.

Are there qualifications other than age to become a member of a Senior Center?
You must be 55 years of age and be willing to agree to the Senior Activity Center Membership and Eligibility Requirements. A copy of these requirements and behavioral policies will be provided to you when you come into the center for your initial registration. You will be asked to read these and sign off on them, in order to become a member. These eligibility requirements will also be part of your annual Membership Renewal. You will be asked to acknowledge and sign off on them each year in order to keep you membership current.

Do different centers offer different activities for seniors?
Yes. Although all of our Senior Centers serve to promote healthy, active lifestyles for adults 55 and older, each center is unique with regard to the variety of classes, individual instructors and activities that they offer.
If I join one center in Harford County, do I need to apply to other center locations to attend there as well?
Once you complete your initial Membership Registration in person, you are a member in all of Harford County’s senior centers! This means that you will be able to attend any of our Senior Centers within Harford County. In addition, you will also be able to register online for classes that are offered at any center in the future, as long as your membership registration remains current.

Can seniors who need assistance come with a caregiver?

Yes. A caregiver may accompany a member of the Senior Activity Center to the applicable center as long as the person can meet the membership requirements with assistance. The caregiver must register with the center and provide written verification of his or her position as the member’s caregiver from either the member’s family, physician or, if applicable, from the Administrator of the senior living facility where the member resides. Please note: If a member receives or requires the assistance of a Caregiver for help with daily living activities, that member must have a caregiver present with them at all times when attending a Senior Activity Center. Please direct any other questions regarding caregivers to a staff member.

How do I update my contact information?
Once you have completed your initial membership registration by coming into a Senior Center, and providing a valid ID, you will be able to create an online account in CivicRec (our online registration system). Your online account will allow you to renew your membership annually, update your information and register for classes and other activities. If you would like more information or need assistance with creating a CivicRec online account, please see a team member at the front desk of the center.

What if I cannot afford classes?
Harford County Office on Aging, Senior Activity Centers have a scholarship program. The availability of this program depends on grant funding that we receive. We will announce the availability of this program during our class registrations process for each semester. A scholarship application must be completed by the member and submitted to a staff member for approval. If approved, the scholarship can be applied to any tuition-based class offered by Harford County Senior Centers. Scholarships are awarded based on household monthly gross income, must be redeemed by the expiration date, are not transferrable and are available on a first-come, first serve basis, until the funds are expended. Please see a staff member for an application or for more information.

 If I decide to drop out of one of my classes, can I receive a refund?
The Harford County Office on Aging has a No Refund Policy, with the exception of the following situations:
• Cancellation of a class by the Harford County Office on Aging
• Medical issues (considered on a case by case basis) prior to week 3 of classes
• Family emergencies (considered on a case by case basis) prior to week 3 of classes
      If one of these situations applies to you, please see a staff member.

Are materials provided for classes or do they need to be purchased?
Not typically. Materials such as hand weights and yoga mats that are needed for fitness classes, are not provided. If you register for a fitness class that suggests these items, it is the responsibility of the member to purchase them and bring them to and from classes. In the case of classes such as art, knitting or basket making etc., the instructor will provide a list of materials needed prior to the start of the semester, along with an estimate on the cost of the items. Class material lists are available at the front desk of the center for these classes.

Online Senior Center - CivicRec FAQs

What is CivicRec?
We are very pleased to announce that the Senior Center Division has adopted CivicRec as our online registration system! CivicRec allows you to renew your senior center membership, to browse our class catalog and to register and pay for classes from the comfort of your home!
CivicRec will be used for any activities that require advance registration, with the exception of our lunch program (unless it is a Lunch and Learn program, which may be available for online registration). Members who dine with us will sign up for lunch in person or via phone as they have done in the past.

Things to know to get started:
Step 1: Set up a CivicRec account to access the senior center catalog. You only need to do this step one time. Every member wishing to register online must set up his or her own account and have a unique email address. Your account information, your senior center membership and all transaction history will be available to you through CivicRec at any time by logging in to your account.

Step 2: If you are a current senior center member, renew your senior center membership as soon as possible.
Select “Senior Center Membership” from the activities list in the online catalog and add this to your cart. You will be prompted through the process. You will then receive an email asking you to agree to and sign the membership online.

Step 3: We encourage you to register for our free online sample class videos.
This is a great as a way to become familiar with the new class registration and checkout process.

What if I am not currently a senior center member?
If you are not currently a senior center member, please visit your local center with a valid ID to complete your initial membership. Membership is free! Once that is completed, you can create an online account! However, even if you are not a senior center member, you still have access to our free online programs through the web site. 

How do I create a CivicRec User Account?
To create a user account, click on this link

     1.  Click on Log In/Create Account
Enter in all requested information. (Note: You will be required to enter one Emergency Contact, and that will include a required email address. If your emergency contact does not have an email address, please use your own email address as a placeholder. If there is an emergency, we will use the phone number to contact that person, not email.

     2.  Click Save & Close when complete
You are now ready to browse the online catalog! Note that only classes currently available will appear.

You will be required to renew your Senior Center Membership the first time you use the catalog, and each year when you reach your expiration date. You will not be able to add activities to your cart until you complete the membership renewal check out process, but it only takes a few minutes! The online membership eliminates the need for the paper membership forms we used in the past.

Do I need my own an email account to set up an online account in CivicRec?
YES. Every senior center member who wishes to register for classes online will need a unique email address—you cannot use a shared email address. For members who do not use a computer at all, staff can assist with creating a CivicRec account and at registration time as needed.

Can I update my contact information online?
Yes, you can update your information anytime! Click on Account on the online catalog page. This will take you to your DASHBOARD screen. Click the pencil icon to the right of your mane and address to edit. Update any information as needed, and then click “Save User” on the bottom left of the screen.

Can I renew my Senior Center Membership online?
Yes! The first time you log in to CivicRec and create an account, you will select “Senior Center Membership” from the list of activities in the online catalog. Add it to your cart, and follow the checkout process.
Once you have processed your initial online membership, you can easily renew your membership each year. There are several ways to do this. From your DASHSBOARD, click on “Manager Memberships”. It will show you the status of your membership and if it needs to be renewed.

Should your membership expire, you will be alerted in CivicRec to renew your membership any time you attempt to register for a class or activity online. Simply follow the prompts and your membership will be renewed (at no cost) for another year during the checkout process. It is quick and easy!

How will online registration work?
Until we are offering in-person classes at the center, our Virtual Senior Center is currently set up in CivicRec and contains the full library of free, single-video classes that we have created over the past year. We strongly encourage you to “register” for these classes to become familiar with the system. You can register for these video classes anytime.
You can browse the classes, add them to your “cart” and complete the “checkout” process (without payment). This will also allow you to see how the registration confirmation works and allow you to view a receipt. By practicing the checkout process with our free video classes, you will be familiar with how to register online when the next registration period for center classes opens.

I do not use a computer at all. Do I have to create a CivicRec account?
Yes, you will need to create a CivicRec account, but staff can assist you. We will be recording all senior center membership information in CivicRec. If you register for any classes or events that require advanced registration at the center, you will need a CivicRec account. We will schedule HELP sessions for staff to assist people in creating a CivicRec account.

Can I still register for classes at the center?
Yes, if you are unable to register online, you can still register at the center using a credit or debit card only. If you can use a computer, you can use the PCs in our computer lab to complete your registration. If you need assistance, we will schedule HELP sessions for staff to assist people in registering for classes during the registration period.
Please note that we will NOT use CivicRec for the Lunch Program or for Harford Transit. You will sign up for them the same way you have done in the past.

If I cannot register online, how can I ensure I will get in my class(es)?
While we can never ensure that every person will get a spot in his or her desired class, we will have staff available to assist anyone who needs help with online registration on high volume days. It will save time if your CivicRec account is set up session ahead of the registration dates. We will post information in the centers and on our web page about when staff is available to assist you.

I do not have a computer at home and rely on the use of the senior center computer lab. Can I use the computers at the center to create a CivicRec account and register for classes?
Yes, you can create your CivicRec account using a senior center computer lab PC. You can also self-register for classes using the lab PCs at the center during scheduled class registration periods. More information about using the labs for self-registration will be announced in advance of our next class registration period.

How do I get help if I run into trouble setting up my account or registering online from home?
Click on the “HELP” button on the home screen to send an email message, or send an email directly to Please describe your issue and someone will get back to you within one business day. Please include the best email address and phone number to reach you at during business hours (8:30 a.m. to 3:30 p.m.)

Will you still print a paper catalog?
The paper catalog will be replaced by a more streamlined printed class list. This list will be available in centers during class registration periods. The catalog will now be online in CivicRec.
What happens if I have an issue while I am registering online at home?
Click on the “HELP” button on the home screen to send an email message, or send an email directly to Please include your name, describe your issue, and tell us the best way to reach you at during business hours (8:30 a.m. to 3:30 p.m.). Please include your phone number! Someone will get back to you within one business day.

Will we still have to fill out the class registration paperwork?
No, the class catalog will be online and the system will generate a receipt for you. For those who do not use computers, we will have printed class list available for reference, and staff will be available to assist those members with registrations.

How will I get a receipt/confirmation of my registration?
You will receive two receipts via email once your registration is complete. One from the Harford County Office on Aging confirming your class registration and one from ACI Payments confirming your credit card payment. You can also find current and past transaction receipts any time from your online Dashboard in CivicRec.

How can I register for classes if I do not want to use a credit card?
You must use a credit or debit card to register for classes, whether you register at home or in person at the center. We no longer accept check or cash payments for classes. If you need to use a computer at the center, please keep in mind that if you come in person, the computer labs may be busy with members needing assistance during registration periods and there may be a wait to access the computers.

If I add a class to my cart, will it stay there if I want to finish checking out later?
Once you add a class or classes to your cart, items will stay in your cart for 20 minutes to allow time for you to complete your transaction. Please do not begin the online registration process until you are be ready to complete the transaction. This is important to remember if you sign up for multiple classes.

Can I register on a mobile device, such as an iPad, Android tablet or cell phone?
Yes, although the screens may look different. CivicPlus officially cites Google Chrome as the recommended browser that works most effectively with your CivicRec product.