When to Call 911

Call 911 Emergency LogoDial 911 only in cases where you need immediate response in an emergency situation.

In non-emergencies, call our non-emergency line, 410-638-3400.

If it’s impossible or unsafe to talk on the phone, you can text 9-1-1. 

Calling 911 is still the best way to get help. So, call if you can, text if you can’t.

Do Call 911 in the Following Situations

  • Fire
  • Environmental hazards
  • Medical emergencies
  • To report a crime in progress

Don't Call 911 for Situations Such as

  • Barking dogs
  • Burning permits
  • Complaint follow-ups
  • Noise complaints
  • Non-emergency calls

Kari's Law

Kari's Law, which went into effect in February 2020, ensure that anyone who can reach a 9-1-1 call center when dialing 9-1-1 from a multi-line telephone system.

The law is named in honor of Kari Hunt, who was killed in a motel room by her estranged husband in 2013. Her daughter tried to call 9-1-1 four times, but the calls never went through because the motel's phone system required dialing "9" before any call to secure an outbound phone line.

Multi-line system vendors and manufactures must configure new systems to support direct dialing 9-1-1. The system must also send a notification to a central location on-or off-site, such as a front desk or security kiosk. The notification will provide and alert that a 9-1-1 call was placed, and include a callback number and information about the caller's location.